Mobile Phone Login
Sales Order Cart
PC Remote Support Help
Server Remote Support Help
Backup DNS Server Secondary DNS Service
Backup Mail Server Service
Automatic DR Failover Service
Mail FAQ Help P1
Mail FAQ Help P2
Mail FAQ Help P3
Website FAQ P1
Website FAQ P2
Payment methods accepted
System Hardware Information
Auctions And Classified Adverts
Message Board Community Forums + Projects & Blogs
Personal Gallery 1
Webmail Basic PC Login
Webmail Pro PC Login
Webmail Mobile Login
.com Verisign Whois
Bristol City Council
ITV Local West
CW IT Jobs
Web Application Firewall
How to Fix Your PC Internet Explorer IE User Agent String
That Is Too Long Or Corrupt
Google Analytics Appears To Be Causing Encoding
Exploit In Cookie (Embedded Encoding) Errors!
Website FTP And HTTP Web Passwords Being Stolen By
Viruses Used To Hijack Websites!
Mail Protection - Protect yourself from phishing,
Banking Security Online!
To protect our customers from the ever growing malicious and criminal activity
on the internet and escalating web attacks on our web servers from hackers, spammers, zombie bots,
malware, etc, all our customer websites are now filtered and protected by a
security web application firewall in addition to our standard perimeter
hardware firewalls. The use of malware on websites to steal passwords and
other sensitive information is one of the biggest Internet threats
today! The firewall filter protects against SQL injection attacks,
cross-site scripting (XSS) and checks for correct RFC compliant User
Agents, URL RFC’s, RFC naming conventions, data being uploaded, threats, viruses, etc.
Correct Website RFC URL, Folder And File Naming Convention.
All published website named folders and
files are restricted to a set of filename-legal characters only, any named folders
containing illegal characters will be blocked due to security and RFC
Allowed typical folder and file name characters are:
You can use any combination of 26 letters in English alphabet, numbers
from 0 to 9, "-" (hyphen), and "_" (Underscore).
Disallowed typical blocked folder and file name illegal characters are:
To resolve please rename your conflicting web folders or files.
Note: On our Microsoft web hosting servers /bin/ folder is denied by
ASP.Net security by default, either rename your /bin folder or if you
require this folder for your website please request our Linux web
URL RFC Compliance.
All URLs will need to follow the proper RFC (RFC 1808
and RFC 1738). Encoded URLs are restricted to US-ASCII only. This probably
means you don't use the required hex encoding (%xx) in your URLs for ASCII
codes higher than 127 (or Unicode characters). To resolve this issue, you
need to properly encode your URL!
Web Page Firewall Protection
Window Warning Screen.
If you should encounter a web page firewall protection window warning
screen and you feel that you received this page in error, first make
sure your PC is not infected with a virus, as this can trigger our
firewall protection! Next, try clearing your Internet Explorer temporary
Internet files cache and deleting your cookies as these can become
corrupt due to viruses and malicious malware from infected sites you may
have visited. Next, check your PC registry Internet Explorer IE User Agent string is
RFC compliant; it should not be too Long
(over 128 characters) or corrupt!
If this still does not resolve your problem please
email support (email@example.com)
and provide us with the following information with as much detail as possible:
The website URL you were
visiting at the time?
Your Public IP address?
To identify your PC Public IP address click link
Note: Due to security
concerns in order to publish web pages via http using CMS packages (Expression
Engine, Joomla, WordPress) changes are restricted to the authors public
IP address only, to confirm your PC Public IP address click link http://www.whatismyip.com/
and then send us your public IP.
How to Fix Your PC Internet Explorer IE User Agent String
That Is Too Long Or Corrupt.
Your PC Internet Explorer header IE user agent string can become
corrupted by spyware malware, program updates or installs. This can
not to function correctly and cause Internet Explorer to render
incorrect HTML if the user-agent string is not RFC compliant,
unusually long (for instance, over 128 characters). In order to correct
this registry string you will need to edit your PC registry using a
registry editor, for example you could use the command regedit. Warning!
Incorrectly editing your registry may damage or render your computer
unusable! If in doubt please contact our PC Remote Support Team at
http://www.alpha1teclabs.com/PC_Remote_Support.htm for remote
support assistance or email support (firstname.lastname@example.org).
Here is an example of an IE user agent string that is too long and has been
infected with adware spyware below:
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Foxy/1;
FunWebProducts; Foxy/1; B4F-220.127.116.11-; KKman3.0; .NET CLR 1.1.4322; .NET
CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR
3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.3;
Correct IE User Agent PC Header Examples:
* On Windows XP SP2, IE7 will send the following User-Agent header:
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1)
* On Windows 2003 Server, IE7 will send the following User-Agent header:
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.2)
* On Windows Vista, IE7 will send the following User-Agent header:
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0)
Settings\User Agent\Post Platform
remove the registry key if it exists as this can cause the string to
truncate although the extended part may not be visible in the string and
can be the cause of a very long string, example Mozilla/4.0 (compatible; MSIE
6.0; Windows NT 5.1; SV1)
delete the string, you may
also need to check the string entry again after rebooting your PC.
and here, make sure your current string is correct for your PC and IE
Mozilla/4.0 (compatible; MSIE 7.0; Win32)
now the registry key states 'IE 7.0 NT 5.1' which is now correct for
Internet Explorer 7 Windows 32bit.
Example of a Correct Registry User Agent Key string for XP or Vista with IE8
"User Agent" key string "Mozilla/4.0 (compatible; MSIE 8.0; Win32)"
Google Analytics Appears To Be Causing Encoding Exploit In Cookie (Embedded
We are detecting
a number of
website designers have been including Google Analytics script code in their
website pages, this appears to be causing an encoding exploit in cookie
(embedded encoding) and thus can result in page errors or firewall blocked
Our current solution at the moment is that you should remove the
Google Analytics script code from your web pages which will resolve your
errors. A temporary quick fix for visitor user PC's is to clear the error by
deleting their web browser cache.
We encourage all webmasters to ensure their website is compliant with all UK
data protection and privacy laws! All website owners using Google Analytics
currently recommend that Google Analytics script code should be removed from
all web pages.
visitors that are concerned about being tracked and having their personal data
collected may wish to protect their identity and privacy in several ways:
1/ Edit your PC windows Hosts file (C:\Windows\System32\drivers\etc\) using
notepad and add the following entries:
# [Google Inc]
If you cannot modify or access to C:\Windows\System32\drivers\etc\hosts was denied see Microsoft
2/ Google Analytics are providing an opt-out browser add-on to indicate that
information about the website visit should not be sent to Google Analytics
it is available at
Website FTP And HTTP Web Passwords Being Stolen By Viruses Used To Hijack
Please keep your website FTP and http web passwords safe, we recommend
you do not save your FTP passwords in your favourite FTP web publishing
packages or browsers and enter them manually when prompted each
time. Further we recommend you ensure your PC is fully patched and you have
a good up to date anti-virus firewall package that can detect
the latest viruses, spyware malware, botnets, which can protect your computer
and all your online activities. The Trojan viruses, malware are currently
stealing any saved username and passwords from your PC computer. The virus
malware then sends the usernames and passwords to a server controlled by
“hackers” automatically. The hackers will then make automated FTP or HTTP
connections to your website and download any HTML or PHP files they find.
Hackers will then modify your HTML, PHP, by adding virus code (an “iframe”
tag) or append other script code. Robots.txt may also be modified to
deny search engines detecting the malacoius scripts and ".htaccess" files
may also be modified to redirect search engines and visitors to hacked
web servers, that would further spread viruses by uploading your changed
files back. Your site would would then start spreading the virus to new
victims. Within a few days, your site could be marked as “This site may harm
your computer” on Google, causing the number of your visitors to drop
- Protect yourself from phishing, forged emails:
Protect yourself from phishing, forged
Iconix Email Identification
which email messages are legitimate with an icon in your inbox.
Banking Security Online:
Protect your PayPal account login
PayPal Security Key in your PayPal account - Double-lock your
account with the SMS-based PayPal Security Key.
If you still require further
assistance or have more security concerns please
email support (email@example.com).