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What is Spam?
How can I stop
How do I report spam?
your “spam” policy?
Automatic Daily Quarantine spam reports?
What is my spam inbox folder?
What is Grey Listing?
does the challenge response system work?
I've asked to be removed and
I got another message. Why?
Don't you know that most people hate it?
Do you support mass
mailing newsletter lists?
What do the
Anti-Spam Reason Codes mean in your email message header?
is Anti-Spam Live Service?
FAQ Help Part1
FAQ Help Part2
What is spam?
The sending of unsolicited emails which provoke
complaints from the recipients.
Posting commercial ads to USENET newsgroups that do not permit it.
Posting articles containing binary encoded data to non-binary newsgroups.
Excessive and repeated posting of off-topic messages to newsgroups.
Excessive and repeated Cross-Posting.
Email harassment of other Internet users.
How can I stop spam?
You can stop spam by using an ISP such as ourselves who filters out
spam and viruses. Free email accounts offered from ISP's or other sources,
tend to be the worst effected for spam. We recommend the best solution to
say no to spam is to get your own
private personalised domain from us and have your own email accounts which will be
automatically be filtered for spam and viruses. Another advantage is if you
ever change internet service providers (ISPs) in the future you won't need
to change your email address each time.
How do I report spam?
Please forward all spam reports to
Please note: all submitted abuse reports must be in English.
your spam policy?
WE DO NOT ALLOW "SPAM" OR SEND UNSOLICITED EMAIL!
| I asked to be removed and got another message.
We do not send the actual email. It could be that
a Webmaster that sent you the email is not following the rules. A Webmaster
that does not follow the rules will be removed from the program and will not
be paid. They will forfeit the money they have earned and their account will
Why spam? Don't you know that most people hate it?
We do not Spam. We do not allow Spam. We will
terminate Webmasters that are "Spamming". All promotional
newsletter emails sent through our servers have been requested by the targeted email address. It is very easy to
spoof the From address in an email. In fact, most email software will
allow you to change the From or the Reply-to address to whatever you want.
Spammers use spam bots and other software tools that picks a From address
at random from their database of addresses, and sometimes even the
recipient address is forged. In such a case, you can just explain that it
was the work of a Spammer who forged one of our email addresses or
customers. Ask them to check the Received lines in the email headers you
will see that the source of the message was not one of our mail servers or
IP addresses. Black lists based on email address/domain don't work,
spammers never use their own networks, domains or addresses anymore.
What is my spam inbox folder?
Any future delivery of
email which has previously been through the spam quarantine reporting
filters and confirmed as spam will be placed in a folder called spam
within your web mail; after 30 days spam will
be automatically deleted. You should check at
least once a week, for any genuine mail; false positives. All you
need to do if you find any incorrectly labelled email as spam in the spam
folder, is then move the email to your
What is Challenge/Response?
Challenge/Response is a system that requires the sender of an email
that he/she actually sent the email, in most cases the majority will be spam. Re-confirmation must be provided
manually for Challenge/Response to work. If the e-mail was sent by a
mass-mailing system, there is usually no human at the email address that is
used in the "From" header, thus re-confirmation cannot be provided.
Pending senders are authorized or denied by the Challenge Response system
automatically, however, it will also be necessary to manually maintain this
The most convenient way to manually maintain the Challenge/Response pending
e-mails is via the Web Mail which contains the special section under
"Settings" called "Challenge Response".
We recommend you select all
emails which are not spam, then select:
* Authorize pending (accepts mail and places in your inbox folder),
Then select all the emails which are spam, then select:
* Mark as spam (deletes mail and records email content as spam)
does the Challenge Response System work
In the most typical situation, messages arriving at the Challenge/Response
system after they have already passed all "white listing" possibilities as
described in the Black & White Listing Techniques and are already marked as
* When the mail is received by the server it is not delivered to
the recipient, but stored in the temporary folder. If more messages are
sent from the same sender then all are stored in the same folder. Such
messages are marked as "pending message". If pending message is not
authorized after 21 days - it is automatically deleted.
* Server generates the request for confirmation, which is delivered to the
sender of the e-mail. It uses the sender from the SMTP protocol, which can
be different from the "Mail From:" displayed in the message.
* Sender (if exists) receives the request for confirmation and confirms it.
The confirmation requires visiting the special web site and entering some characters in the text
field. It prevents usage of the automated confirmation systems.
* Server will receive the confirmation from sender and will deliver the
e-mail's to the recipient. The sender is also entered to the "approved
senders list" so confirmation not requested the next time.
Daily Quarantine Spam Reports?
Suspect Spam email will be held in
quarantine for 30 days and if no action taken by yourself will then
be deleted and classified as future spam. Each day you will receive
regular quarantine reports only if you have received additional new spam.
Currently the reports are sent out at 09:00, 13:00, 17:00 and 21:00 each
day. All of your entire detected spam can also be accessed via the Web Mail
login under the special section under "Settings" called "Challenge Response".
From the quarantine report email or your webmail login you are able to:
Whitelist / Authorise: Delivers email and trusts future emails from sender.
Deliver: Delivers email only.
Delete: Deletes email only.
Blacklist: Deletes email and blocks future emails from sender.
Show message: Allows you to read spam email in plain text.
Example quarantine report in Outlook:
Example quarantine report in Webmail:
Most Spammer's mail servers will try to deliver a message to the receiving
mail server and give up if they don't get a quick response. A "real" mail
server will retry the session after a period of time. Greylisting allows
you to reject an incoming session for a specified period of time. This
will deter many spam mail servers from sending their messages.
Do you support mass mailing
Yes, we provide full mass mailing newsletter list support for
all mail hosts, all sites must fully comply with current UK spam laws.
Message join, subscribe and leaving automatically processed with
moderation confirmation and digest. Message sent to list replicated to all
list members (with moderation, content checks, MML Processing). Bounce and
returns automatically managed. File management options for list FAQ,
policy documents, etc. Any
emails sent must have been requested by the targeted email address and
must clearly show the unsubscribe link. You may not refuse or ignore
unsubscribe removal requests from your list. List owners should respond to
member requests for manual removal from the list with courtesy and
timeliness. You may not use the Services to send unsolicited email
("spam"), commercial or non-commercial. Unsolicited email is defined as
email sent to individuals without their permission. Your email will be
considered unsolicited if your mailing list addresses are not 100% opt-in
by your email list members. If your email addresses came from harvesting,
a purchased email list, another mailing list (even with the approval of
the list owner), or were compiled by any other method other than direct
subscription from your email list, for the purposes of this Agreement,
those emails will be considered unsolicited email ("spam"). Misuse of a mailing list may
result in the suspension or termination of the mailing list, of computing
privileges, and/or of network access privileges.